Purchased a Sofology 'China Clay' soft leather suite two years ago. The 'film' has started lifting on the leather on the arms and headrest. Sofology say it is outside the 2 year guarantee period and there is nothing they can do. They added that cleaning with anything other than their proprietary cleaning kit is detrimental to the leather and invalidates the guarantee. We were not advised of this at the time of purchase, neither can we find reference to it in any of the documentation. It actually started to fail within the guarantee period but we couldn't visit Sofology to explain our problem because of self isolating with the Covid-19 virus and shops being closed for business. They did eventually visit and inspect and said that the problem was result of contamination by bodily oils. We have had to purchase a new headrest (£220)from them which will take 14 weeks to deliver and they have offered to waive the fitting charge (£69) as a token of good will. I don't know how we can resolve the problems with the arms. Regardless of any guarantee period our argument is that this leather is 'not fit for purpose' if it fails in only two years with only normal wear and tear and regular cleaning using a reputable brand (Lord Sheraton) leather cleaner. The problem areas are getting bigger by the day and are now the size of 50p pieces. I would add that every time you telephone or email Sofology you end up with a different person and complaint number and it's frustrating to keep explaining the same problem every time. I feel that the only recourse left is to contact Trading Standards and see what their opinion is.