I waited six month for my sofa to finally arrive. I had three delivery dates and they never turned up...no apologies, no cancellation call or email. Phoned, texted, emailed and tweeted to ask the whereabouts of my sofa. After, weeks of trying to get in contact, I was told that they lost my sofa and couldn’t locate it anywhere. I was told on December 29th that they located it and would deliver on 31st. Two guys came to the door, didn’t even try to bring the sofa in, said they’d have to take it back and get the bloke with small hands to dismantle it. To be honest, I think they just couldn’t be bothered to try because they wanted an early knock off on New Years Eve. The sofa was delivered on 9th January, the guys had no problem with getting it through the door, it hadn’t been dismantled. So, my theory of an early knock off must have been correct! Anyway, the sofa has been compromised because of the long storage, but Sofology are not claiming responsibility! They said they’d send their guy around with a test gun to see if they can get the creases out! Absolutely disgusted at the customer service and the quality of the sofa...almost £4,000 down the drain!