Well well well..What a surprise! We are beyond shocked at the number of unhappy customers & all the negative reviews. We have had our sofa for 3 years, the leather is still good BUT the inner padding of the right hand seat/cushion has totally sunken & compacted within itself. This had led to continual back ache for both myself & my husband. Sofology sent out a Technician who did inform us that it was fixable & he'd arrange someone to get in touch & come out & would be able to put new packing in etc. Low & behold not long after the chap left we get an email from Customer service stating that they cannot do anything as we have gone past our 2 year warranty dead line..& their supplier no longer makes our style of sofa any more! What?....The guarantee on the website is so misleading..The internals are only covered for two years..where as the frame work is covered for 20 years? What gets most use? The seating of course! Durr! The cover offered for the internals etc. are totally ridiculous! It should be longer..Our sofa is NOT fit for purpose..We cannot take the cushions off the settee as they are sewn on! The settee is so uncomfortable, its knackered! Customer service didn't want to know. The visit from the technician just gives you all the flannel & bullshi*t to keep you happy, get your hopes up then nada!.. Thanks very much Sofology! We won't be purchasing or recommending you ever again! I think this is a case for WATCHDOG!