We took delivery of our sofa and 2 recliners in November. It was noted that one of the recliners had a severed wire, so would not work. The delivery driver reported it and said that the new part would be ordered and would be on a weeks delivery. After 2 weeks I chased up said part to be told that the wrong part had been ordered, and would be on a 14 week delivery, the same amount of time it took to make the entire suite. Having then tried to get through to Sofology for an explanation as to why the part would take 14 weeks, we were still getting nowhere. At the end of December, we were then told that the part had not been ordered due to an oversight. one month after delivery, and we still have a faulty chair. I then sent an email to their CEO and didn't even get the courtesy of a reply. I have spoken to customer service again, and I am still not confident the correct part, or indeed any part has been ordered. Costomer Service are asking me to tell them which part is broken. We are at the point now where unless we receive a satisfactory answer this week we will go down the legal route. They are all too quick to take the money, but their Customer Service is absolutely awful. Would never buy from or recommend themn. Awful company