It was when we could go to stores, just after the first Lockdown in October, we went to look for a sofa. We came across Sofology. No deals, that's the price..quite good salespeople. We found instead of a sofa two reclining seats- with motors and the manufacturing name was Radley. The details suggesting a UK manufacture, the name sounding British the sample chairs comfortable, we went ahead. Furniture made in the UK considered first class. Radley- so outstandingly British. The due date of delivery January- made to order and to your specification. Late February comes to an email saying the seats are in a container stuck in transit from China. I phoned and advised the furniture was not UK manufactured but "passed off " as that. Not only was this deceptive, but given China's Human rights record I was not wanting this delivered and to have the order cancelled and a refund of the deposit. The person on the phone noted my concerns and said that a sales dept. staff member would phone within 24 hours. I waited and waited and finally after 10 days phoned again. This time the person was more direct, defended the company, she said look at the company's Slavery Policy and cancellation policy. Human rights violation.. or the Slavery Act, two different things but there is a connection! My complaint is in two parts to do with the Misdescription of Goods or Sale of Goods Act, and my concerns as to China's record in human rights. She then said she would speak to the sales manager. I held, she did and that party advised to tell me that I was canceling the order and that 1/3 of the cost would be due. I explained it was not a cancellation I was complaining about Misdescription, passing off as British goods and my concerns regarding purchasing from China. I wanted the contract to be Void. Deposit returned. I asked if the call was being recorded the retort was are you recording it! I was polite and calm, the sales individual could not further assist. I was again told that the sales manager would phone me within 24 hours.. not happened, it's 3 days and counting. The salesperson did suggest they were recording the call-I said that means you require to give me a transcript of the call and send this by email, not happened. Looking at the sofology website the theme throughout is "we.. this and we that" suggesting direct involvement in the build process and service. No, this is not an end-of-line sales service from the manufacture, it's a distribution sales point, an agency set up to sell goods seemingly with roots in the UK.. made elsewhere but not identified. If you look at the website you will see a great play of contribution to replanting woodland- That's interesting, the very small contribution they make is thoroughly commendable if it were not for the fact that the trees being planted are in the UK, not where they are being removed in China. Its ESG and CSR window-dressing adding the further suggestion that the manufacturer is in the UK. I will continue to ensure that sofology makes more clear what they do and be honest. It will be a fight.. More should ask the company where is this stuff made.. know of this "deceit" using Radley and other names which are the face of Chinese goods. It's not for me to say do not buy Chinese goods- it's to know what I'm buying. That's a Duty of care missing in sofology marketing. Made in China not the UK.