Absolutely appalling customer service from this company from placing an order to failure to respond to a written complaint. I was called to arrange a delivery date, but on the date of delivery whilst waiting in for the delivery, was called again to arrange a delivery date. I expressed surprise but agreed to another delivery date, only to be called by the delivery driver on the second date of delivery to tell me he hadn’t got my furniture. I was assured someone from Sofology would be in touch......they weren’t so having spent the best part to two hours on the phone waiting I finally spoke to someone who told me that the order I had placed and paid for several weeks before had not been placed due to an error in their system. It was suggested the order was placed again and I wait another 16 weeks for delivery. Not surprisingly I chose not to take that option and have received a refund. I wrote to express my dissatisfaction and did not even receive an acknowledgment of the complaint. My advice would be to avoid this company unless you enjoy wasting your annual leave waiting in for a delivery of furniture that is not going to arrive because the company have never ordered.