Unfortunately our new sofa had a fault on delivery last November 2020. 3 visits to repair and unable to fix. Had great difficulties trying to contact sofology, on phone for hours, gave up. Their emails asked us to call, but pointless. The emails seem to be cut and paste, not person centred. Someone might call, after they advised they would call, they didn't and denied all knowledge of arranging a refund or that there was a fault. Arrangements were made for a refund and date to return sofas. Waited all day and no show. So waiting to see what happens next. Have informed trading standards as I fear they will not fulfill the refund. Although we do have the confirmation emails as evidence.