I wrote on here not so long ago about my sofa and how I had to wait three months after the delivery date for it to be delivered. When it arrived 9th January the arm was badly creased. I wrote to them regarding the the quality of the sofa. I sent photographs showing unsightly marks due to long term storage. They suggested sending someone out to try and resolve the issues. A lady called Paige arrive at my house on 25th January 2021 with her heat gun. She told me that the creases and ridge would be away within six weeks and if not, to get in touch again. Paige said that this problem was common with sofas that had been stored for a long period of time (which I had expressed my concerns about this very same thing before the sofa arrived). I have attached the photos which I have taken today, and there really is no difference at all. Another thing which my son has noticed is that this arm feels loose. I told Sofology that I wanted matter sorted as soon as possible, as I am not happy with paying the huge sum of money for a faulty sofa like this. They have just come back to me with this email: On review of your account, we have the following options available: - new arm covers - like for like replacement - credit note to choose something else - £250.00 keep it as it is Please advise how you wish to move forward. So I have replied with this: Thank you for your email and proposed offer to resolve this matter. However, I believe you have forgotten one of the options which is mentioned in your warranty, and I quote: Faults reported within the Sofology Warranty period - A full refund, a sum of money to keep it in its current condition or a full credit note. I am not interested in any of the offers you have proposed. I’d be happy with a full refund or the minimum amount of £1000 off the price of the sofa and I keep it as it is just as long as this does not affect or compromise my warranty and care plan which I paid extra for when I bought the sofa. What an utter disgrace. They have sold me a faulty sofa but do not even mention that I am entitled to a full refund. Absolutely terrible. I’ve had nothing but trouble with them since October 2020 when my sofa was supposed to arrive. I’d recommend you keep away from this company. I will update you with the outcome.