Had sofa for 5 years and still in good condition. Couple of issues with broken wooden slat on the footstool and connection on the l-shaped sofa so thought would contact them to get them sorted under warranty. Didn’t hold out much hope based on reviews but I honestly couldn’t fault them. Sent them an email request and they followed up twice with phone calls before I called back. Engineer booked in easily and promptly, he gave heads up day before on timing and was helpful, efficient and adhered to all social distancing rules. Credit where credit is due. Would recommend them for sofas and aftercare.