Delay to arrival; which to be fair was a possibility. However it went past the “expected delivery date” so I phoned them. Delivery should take place within 7 days of coming into stock; much longer plus if I hadn’t phoned them; would have been even later. I’d bought Cubos modular sofa with extra cushions and insurance; £4538. Sofa arrived damaged and without some of the scatter cushions. Around three weeks later they came to fix it; trying to tell me “it was just the foot”. They showed me a photo of where it had been “glued and screwed” and I pointed out that it wasn’t just the foot. Don’t know why they tried to lie about this. Emailed later that day; all fixed will close off ticket; we hope we have met or exceeded your expectation. Still nor news in cushions. Cue around five phone calls each time waiting around an hour to speak to someone. They emailed stating “will get back to you in 24 hours”. Nine days later I phoned and told them to collect the sofa and cushions and give me a refund. It took around 1.5 hours to “see if they could do that”. Damaged sofa and were in breach of contract not having fulfilled my order. Would never buy from again. Glad to see the back of it. Slow to refund, and I had to chase this up too.