I took delivery of a leather 3 seater and 2 seater only 4 weeks ago .... the leather on the 3 seater was creased on delivery and started to sag almost straight away. The “technician” has been today and I’m told his report says there is nothing wrong with the sofa !!!! It’s a mess !!! Customer service was not helpful at all, despite the technician agreeing with me that the sofa leather has sagged he did not write this in his report so I’m told that as he is the expert I have no recourse. The sofas are being collected and I will have to pay forgo % charge ... my advice. Think very carefully before you but from sofology ... I have also asked for a copy of the technician report..... not seen that as yet !