Very quick to take your money, but beyond AWFUL when it comes to delivery. I received a text to confirm a day and time slot for delivery. I waited in, received nothing. I waited a little longer before calling Sofology to find out where my product was. It was taking so long for Sofology to answer, I tried webchat multiple times, but no one ever answered me on webchat. I had to wait over 2 and a half hours on the phone to be told, the item was marked as returned...no explanation provided at all. I was told I would receive an update in 72 hours. I never received an update in 72 hours. So I tried webchat again, thankfully someone answered. They apologised, seemed like they could rearrange and I was provided a new day for delivery. When the product arrived, it was WRONG. I walked into the store I bought the product from but was told they cant help me and I have to call customer services or try webchat. To me it seems pretty dreadful if a store (who happily took your money) says they can't help you. After calling Sofology, I was on hold again for over 2 and a half hours. I emailed photos to prove the product was incorrect - just as I was told to. But since they said I would hear back in 72 hours (and last time that was a lie), now I am trying to get a new delivery rearranged but I can't get hold of anyone. I waited on the phone for another hour and 38 minutes, and the lady who answered my call suddenly stopped talking after announcing herself; and despite me telling her, can she check if she's put herself on mute (because I knew I hadn't), she hung up on me. She didn't try calling me back either. Worst customer service ever experienced.