Please AVOID Sofology at all costs!
They seem the perfect company until you get your money taken and they receive our order but after that you are left with worst experience ever. We ordered Gigi sofa and waited for nearly 15 weeks for delivery (website said up to 12). Once it arrived it was very clearly second hand, covered in scratches and water and oil stains, and faded in some places. The process to get a refund was the worst it could be, we had to copy their CEO in our correspondence in order to get any response, and even then had to take legal advice and threaten legal action before we could get the issue resolved. Save yourself the hassle, even if you have to pay a little extra (though Sofology isn’t even cheap), and go somewhere reputable like John Lewis.
We also ordered 5 cushions and they delivered 3 cushions (one of them is wrong one to which we ordered) so much stress we have had last few months dealing with Sofology.
3 years ago
Sofology has a
1.2
average rating
from
1,647
reviews
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