To everyone having a bad experience with Sofology. I will share my appalling experience here and also how to approach it. This applies if you are a UK customer and bought from Sofology online (so consumer rights & distance selling regulation applies). I bought from sofology online - 2 settees, approx ~£3500 in December 2020 (part deposit, part finance). Delivery date in April came around, but on the day only 1 settee arrived. 2 hours on hold on the phone, live chats open for days with no response. No indication of what happened to my 2nd settee. As of today (05/05/2021) I at least have all of my money back and am awaiting Sofology to contact me (ha ha) to collect the 1 settee in pristine unused condition. Here is how to approach this: 1. From the date of delivery, you have 14 days to cancel the order in its entirety without reason. This is part of UK distance selling regulation (your statutory rights). Ensure that you write a recorded, signed-for letter to Sofology (and any finance company involved in the purchase) explaining the cancellation immediately. 2. If you paid for any part of the transaction using a credit card, you are also protected by Visa / Mastercard (for transactions over £100). Contact your card issuing bank, and request to raise a dispute enclosing the details of the transaction and any correspondence with Sofology. If Sofology fail to respond adequately, your bank can uphold the dispute against them and refund you directly. I hope this helps. I recommend everyone takes this direct action as the only way to stop incompetent businesses like Sofology is simply, to put them out of business. Full disclaimer: This is my own personal experience, I am not versed in law or the legal profession in any way.