Simply appalling customer service by Sofology We ordered our Miidas paid and duly waited, the delivery day came and sofology had sent the wrong sofa. Tried for numerous hours to call customer services, finally got through and they reluctantly agreed to take back. Thid despite the one delivered not fitting in our front room. Was were then promised a temporary sofa whilst we wait for our Midas sofa. At this stage we had disposed of our old sofa and sofology advised that we would have to wait a further 7 weeks. The temporary sofa finally turned up, a week late and stinking of smoke and clearly not having been cleaned. This js clearly an issue considering we are in the midst of a pandemic. Called sofology to explain that we have asthmatic children and they couldn't sit on it due to the over powering stench and that we needed to swap as a matter of urgency. Sofology said that they would replace, again. So after a further week we took a call to collect the temporary sofa but they had no other sofa on board. Again contacted saofology customer services another 3 hours wasted to be advised that they would again organise a replacement, well that was a month ago. We have had to have the temporary sofa cleaned, at our cost, due to the stench in our house and families health. I couldn't describe the utter incompetence of this company, they fail to call back, follow through on any promises and won't even pass us to a manager or department to discuss costs and compensation. We have had numerous days off work for failed deliveries and If we hadnt paid we'd simple cancel. We are in discussions with resolver and the furniture ombudsmen. I highly advise against anyone from using this company. They are beyind terrible