We ordered our sofas at the beginning of February. We booked to take delivery today, 7th May. Excitedly sold our previous sofas, got the room set for the delivery - they turned up almost as the last slot on the delivery run - and they failed to load our order, over £2,500 of sofas onto the truck! Delivery driver was rude... made me feel guilty for the sofas not being on the back of the truck! So, there I am, no sofas, no furniture in the house... the driver said he would try to get them out to us over the weekend but couldn't promise anything... tried to call his boss - no luck there - tried to call his boss' boss - not luck there either. I tried to call sofology - the phones just went dead at 5pm - no thought to the people waiting in the queue, who may be pretty upset that their furniture may not have been delivered and they may now be sitting on the floor - and they even warn you when you phone up: you will be queuing for over 1 hour waiting to speak to someone. Sofology - if you read this - you need to do the following: 1) Train your drivers to care about your customers - trust me - you're not winning brownie points there. 2) Get more call centre staff - and take the live chat feature off your website if you cannot be arsed to man it. 3) Communicate better... we waited months for our sofas, you didn't once communicate with us or send and form of update. We felt like we fell into a black hole - remember: your customers have paid a lot of money to buy your products - treat them with a little respect - it's not that difficult. and 4) Remember: without customers you will not have a business - so put them at the heart of everything that you do and don't treat them with the contempt that you have treated me.