I spent £4,500 on three leather sofas before Christmas and the delivery date of 26th April eventually arrived, but the sofas did not. Apparently the driver could not get to our property! Since then, I have probably spent fifteen hours on the phone in various queues (the quickest of which was an hour and a half, the slowest nearly three hours!) trying to rearrange my delivery. I have requested managers to return my call (which has not happened) and have emailed the Director of Customer Services - Iain Hayes, who has not deigned to reply! Clearly the shoddy service comes from the very top!! After two hours on the phone yesterday I was told my delivery had been rearranged for today and I would receive an email that evening with a timeslot. As the email did not arrive I spent another 2 hours on the phone this morning (at opening time at 8:30 I was 29th in the queue!) and I was told the sofas were on their way. At 13:00 the delivery arrived. One sofa and not the three I had ordered and for which I had paid. I rang customer services and was 48th in the queue. I lost heart! I have now emailed the CEO. Sadly I do not expect an answer! I have been buying goods of all descriptions for over 30 years and this is CATEGORICALLY the worst experience I have ever had!