I was so happy as I thought I had found the perfect sofas in Sofology, the in store staff were unable to help me obtain samples and told me I had to call the customer service helpline, even though they were not busy and just standing around looking bored. I tried calling the customer service number - 03444 818181 but was in a queue for over one hour waiting to be connected. I finally got through, only to be told I was through to the wrong extension and I could be transferred. I was quite annoyed but agreed to be transferred as I really wanted to buy the sofas, but after being transferred I only go an option to leave a voicemail. It seems that it is impossible to get to speak to anyone at Sofology and no one wants to take any responsibility. I have since read so many appalling customer experiences, I think I had a lucky escape and saved myself a lot of money and stress!!