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Steven Gauntley
Shocking customer service. Been waiting for my sofa to be delivered for months. Two no show deliveries. I spent 8 hours trying to get through today, first spent 4 hours in a queue when I eventually got through to someone on both occasions I was put on hold whilst they looked into the matter, on hold forever and never came back waited and waited then found my self at the back of the queue 4 hours later again ended up being cut off, purposely I believe. I’m at the end of my teather. Still no sofa and haven’t got the energy to spend a full day on the phone again. No response to emails. Just shocking. I will never do business with the company again. Utterly disgusting business. Should not be allowed to trade.
3 years ago
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Sofology has a 1.2 average rating from 1,647 reviews

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