Staff in store great. Bought 2 leather electric recliners in August. Bought through the Store loan providers V12. Sofa arrived 3 weeks later using covid as explanation for delays. Delivered on 30 Dec 20. 4 days in one electric head recliner stops working. Waited 3 weeks for a technician to come on a weekend. Button broken. Received message saying 12 to 14 weeks wait for parts to come in UK. Amazed such a large company have no spare buttons... Husband convinced location of control buttons on side not in same place as display model in store. Being in Jan and a lockdown store was closed until April.. went in store checked display model and buttons are indeed 1 inch more forward than our sofa at home. Store sent message asking someone to contact us within 72 hrs chasing up new replacement button and inspect location of control buttons on our sofa.. No reply. So back to store who have again asked someone to contact us. Citizens advice said not acceptable. Trading standards have been informed. We were also advised to inform finance company of problems. We are still waiting for a response to the stores email. Customer service line is a joke. On hold for 3 hrs line then went dead before anyone answered. Online chat says response in a few mins. 2 hrs later no reply so i gave up. Absolute joke of a company...