Got a sofa November 2019 by jan 2020 recliner broken ,came out and fixed it .. couple weeks later other reclined broke then covid hit so never got anyone out to fix it till October to be told there was no proper feet fitted underneath since day I got it . Said I want replacement I opted for the Laurence range which was £700 more received it 5 months later and chair was missing eventually got the chair after 10 days and now the leather on sofa sagging really bag sent pics to them jist waiting on reply which could take weeks as have spent last 10 days chasing up the missing chair to be on the phone for hours at a time then cut off