If I could give no stars I would. Absolutely disgusted with this company. We ordered 2 sofas last August (2020.)Were told a wait time of 18 weeks. November came & went, didn’t hear a word. Spent hours trying to get on to customer service to speak to someone, emails & webchat all ignored. Finally spoke to someone mid December to be told sofas were ‘lost’ They re ordered & supplied 2 loan chairs & said the urgent order should be in warehouse end of January. We’re now in March, no communication, still taking days to contact & speak to anyone, finally told they are expected at the warehouse 26 April. Once more, nothing. I then discovered a Facebook group for Angry Sofology Customers, this provided me with email addresses of company managers & CEO. After emailing the Head of customer operations ( Jaime Goodger ) I swiftly received a call telling me that the sofas were due in week beg 10 May, had second call to confirm , but date of 17 May. We really thought we were getting somewhere until today (17 May ) we were called again to be told we would not receive our sofas at all as they haven’t been manufactured yet! They have offered a goodwill gesture of £150. We can re order with a 10% discount with a wait of 18 weeks, that takes us to October. No Sofology, why on earth do you think I would re order after this horrendous experience? I’m cancelling & going to a reputable company for my sofas. The awful thing is, I’ve dicovered that we are just one of hundreds ( over 600 people on the FB group ) that have been treated in this disgusting way. This store should not be allowed to trade. If you’re thinking of ordering from them, DON’T.