The single star is for the service in the showroom, everything afterwards went downhill. We did at least get our sofas, slightly late but not the fault of the delivery drivers who were actually removal men hired ad hoc to do the delivery. Apparently they were kept waiting to be loaded at the Rugby depot for an hour past the start of my delivery slot, despite this being over 1 & half hours away from our location without figuring in the 2 other delivery's before me. No notification of delay, but the care kit was missed off the order (£39). Try contacting them several times by phone, always 1hr que. Tried message them multiple times, always bot response saying how busy they are. Very stressful experience and would not recommend.