22-5-21 Disgusted with this company Yesterday i spend 4 hours, yes from 9am-1pm waiting to PAY for my sofa. I was number 50 in the queue. The reason why the calls are so high is because the MYSOFOLOGY account does NOT work. All I want to do is pay and arrange a delivery. I got through but could not make my payment because Sofology's payment system was not working. I tried several times to make a payment with adviser it would not go throug, i called my bank while the sofology adviser was on the phone and my bank said its not us its Sofology, they keep returning my payment (how absurd). I was advised to pay via BACS. I did this and today called back and waited from 8:30am-11:30am (3 hours) only to find out that the payment has not cleared so i can not schedule a delivery!! This is a one Man in a shed organisation. Please DO NOT part with your money, Sofology is SOOOOOOOOOOO BAD!! I have been promised a call back in the morning?????