The service we received in store was fantastic. When the sofa was delivered, the team attempted all they could to get the sofa upstairs, they offered to leave the sofa in the hall way as they had other deliveries and could not 'wait around'. They left the sofa without asking me to check if first, when they had gone I noticed a large stain of what looked like blood. I tried to contact the helpline, which disconnects, I have sent two complaints to customer service which have gone 4 days without being responded too. I now have a £3k sofa with blood on it. THIS IS NOT ONLY DISGUSTING BUT INCREDIBLY UNSAFE.