Ordered sofa online in January with an estimated delivery of late April. That moved to early May and allowed me to select 6th May as delivery date. 4th of may I get a text email and phone call saying delivery cancelled and delayed. Although I had to take a day off work I accepted delays in current climate and thought fair enough. I tried unsuccessfully a few times to get them on the phone but finally an email told me it would arrive on the 19th. When I used the My Sofology app it offered me earlier dates so I selected the 12th but after a few minutes again it would ask me to select a date. I tried this countless times then tried to call them again, stuck on hold for over 2 hours to get to 3rd in queue then cut off. Eventually I managed to get through to an advisor who confirmed it was booked for the 12th so again I booked a day off work. No confirmation email or text and My Sofology app still showing the 19th I’m concerned so on the morning of the 12th I call first thing to be told no it’s not booked and earliest delivery is the 19th. On the 18th I get a text and email saying it will be with me between 10.45-2.45 so fingers crossed. Again not my usual day off work so unpaid holiday is requested. By 4pm no delivery and they have closed the phone line due to the queue currently waiting. I call on the 20th and get an apology and an acceptance of my bad service and that I’ll be entitled to compensation and she’s booked me on for 22nd between 7-1 and will call me. I get no further text or email but My Sofology does state the 22nd for delivery. In-between this I get an email saying my finance payments have started. I don’t trust them anymore so I call on morning of 22nd to be told it’s out for delivery today. My parents are now in my house all day as I can’t take a day off work again, and no show. I’ve joined a Facebook group of angry Sofology customers who provide me a number of email addresses to send my issues too. I do this on Sunday 23rd as customer service agent cannot help with my issue. No response. I call again on 24th where customer service agent is told by the warehouse they are too busy to look for my sofa. I call again on 25th and same agent tells me the depot have not responded to her email request so they have a no system in place that management deal with and provide a resolution within 72 hours. I send a 2nd email to all the higher ups expressing my utter dismay and disgust and as of yet not a single reply...to be continued