Terrible company to deal with. Our new leather sofa turned up with scratches on the back, scuffs all along the top and a cut on the front of one of the seat cushions. Online chat- doesn`t work when you mention complaint. Telephone numbers- prepare yourself for a long wait. I started at caller 21 then was 20 then 22 then 23??? Customers service staff- hard nosed and difficult to deal with. Seem unaware of the law in to relation to Consumer Rights. My advice- Contact the CEO Sally.e.Hopson to get things moving. Customer services will basically ignore you. We bought sofa online which actually proved to be a bonus as you have rights to reject faulty goods within 14 days of delivery!! CONSUMER CONTRACTS REGULATIONS 2014 -quote that to them. If the goods are faulty, they are also responsible for picking up goods at their expense. CONSUMER RIGHTS ACT 2015 is another useful tool when dealing with SOFOLOGY. I had to e-mail the CEO twice to get my money back. Keep at them and don`t get disheartened. You have spent a lot of your hard earned cash on a second rate product, demand what you paid for. Our sofa was badly built. I unzipped the bottom cover and had a peek inside. Wood used to build frame was in very poor condition, some still had bark on it. Screws were not tightened properly. A very shoddy piece of work, definitely not £1400 worth. Sofology- NOT GOOD ENOUGH BY A LONG SHOT. Good luck getting what you want from this company!!