Ordered sofa at end of April. They Called 6 days later to arrange delivery yet it was meant to be about 14 weeks. They confirmed it was for us. Delivery ordered for 10th May. Texts and emails received day before with time slots. But no show on the day. Spent 4 hrs on hold in a queue to be told it will still arrive. Asked them to call me back the next morning as I couldn’t spend another 4 hrs in a queue if it didn’t. Tracey didn’t call back so 4 more hours in a queue to speak to John who can’t do anything except say he understands why I’m angry. He rebooks for 23rd May. No text or email the day before. 2 further hours in a queue. Lisa this time assures someone would call us back once she checks with the warehouse. She didn’t so I went to the shop. Two managers there explained there was no chance it was correct and it must have been a mistake until they saw the texts and emails. Warehouse contacted and I’m told there was a sofa but it’s damaged and can’t be delivered but our order will still be in queue and delivery set to original time. Not impressed but the bigger there’s a problem....I have no sofa to sit on. They tell me they will request a loan sofa and have customer services ring us. That was on 23 rd May. Nothing until we missed a call yesterday 31st May and received an email offering refund if we didn’t want to reorder or opportunity to reorder....neither acceptable as I have no sofa to sit on and can’t do without until we can order something somewhere else and wait 16 odd weeks for delivery. Email tells me to ring them....queue time was over an hour so I gave up and replied by email complaining I was even more furious than before and requesting they call me again his morning. Nothing. I am totally disgusted.