I've never known a business to need a support group for all who enter. Oh man. I have so much rage for this company. Ordered Fellini 3 + 2 seater and they said 2-3 weeks. It's been Well over a month now and had heard nothing. Managed to finally contact a person through online chat (replied 3 days later). They said the 3 seater is in the warehouse so they could send that. She booked it in for this afternoon. But received a text yesterday saying it was arriving AM. After reading all reviews I really did not expect it to turn up and SURPRISE it hasn't Really want to turn up in store and ask for a full refund. But apparently the T+C's say you have to pay 30% From what I have read all the sofas are turning up damaged or wrong colour and also the Fellini reviews say they crack and flake. Oh man. I feel like a mug. I do not have the energy to be the 47th caller in the queue. Had no sofas now for a while.