I cannot fathom the utterly poor service I have received from Sofology. Receiving an order wrong or slightly later than expected is forgivable, but this bunch of pirates have stuffed up everything that could possibly be stuffed up. Several of my friends have echoed a similar experience so I feel justified in writing this feedback. Placed a £6k order in November '20 for 3 chairs and finally received it March '21. Ok fair enough, I'll just have to believe the 'supply chain delay' excuse for this one. The sofas then arrive - one has a foot missing and another the wrong feet completely. After much slagging off of his own company, the delivery guy phoned back to customer service whilst still onsite to get the correct ones ordered and sent out asap. Waited a week or two and nothing arrived. Emailed in to chase and clearly the info hadn't been recorded so had to start from scratch and faff around sending photos etc of the issue. Then had to chase several times for the parcel. (By the way I gave up phone or live chat as the wait time was disgusting. More than once, my live chat was answered the next day. Not sure how 'live' that is!!). Oh, and the £40 care kit never arrived with the original delivery so that had to be chased. each time the reply was from a different customer service advisor giving me some pathetic response about being very busy and was clearly just a template response they had copied and pasted onto the email. I'm still waiting for the care kit now 3 months later. I never usually give feedback, but this must have wound me up so much that I have done! I would add that at each touch point, I've been met with the same 'don't care, we're very busy' attitude......it just stinks. I'm not even going to bother leave any case references or contact info because Sofology won't bother following me up to apologise, so I'll leave it there. I just hope Iain Hayes the Customer Service Head sees this feedback and takes it seriously if he cares about the horrendous service his company is giving.