Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Mark T GB For companies Review of Sofology Mark T 3 reviews 1 star: Bad 26 minutes ago They ask for a review after ordering so… They ask for a review after ordering so most reviews are positive. Reality is after paying that's were customer service ends. Webchat claims 3 mins response time but reality they don't bother responding at all. If you call you are in a queue of 50 people and it will take 2 hours 20 mins to get your turn to speak. When you do finally get through and inquire about your order you are asked to hold while they check. After 25mins of holding again you get put to the back of the original queue so 2 hours 45min then you have to start the whole process again. Absolutely disgraceful. Sofa was expected to be delivered 5/6/21 but then changed to 7/6/21 but I suspect it has not even left China. All I wanted was an update I know the expected delivery is meaningless but why change it to 2 days later if its not even been built?