The worst Customer Service I have ever experienced. I have had an ongoing dispute with Sofology since January, 2021. My wife is disabled, and I am now in my 70’s and disinclined to move heavy furniture around any more than I need to. When completing our order, the salesman mentioned that, at extra cost, we could have “Sofaglides” fitted. We were not shown examples, but were given to understand that “Sofaglides” represented a method by which “castors” retracted into the base of the furniture when someone sat down, but were spring-loaded to reappear and facilitate easy moving of the furniture. This was a new concept to my wife, my 20 year old son and myself, and all of us gained the same impression and understanding. Somewhat naively, as it turns out, we felt that this was entirely in keeping with the innovative technology we had seen throughout the store. Of course there are many versions of the truth, depending on one’s perspective, but it seems remarkable to me that three people (my wife, my son and myself) should all invent a technological improvement to Sofology’s furniture, of which we could have had no prior knowledge. After twelve weeks, without furniture, the sofa bed and chairs arrived. I was somewhat nonplussed to witness self-adhesive discs of nylon being stuck on the feet of the units. I raised the point with the delivery driver, but he assured me that these discs were, indeed, the “Sofaglides” for which we had been charged £75.00. Subsequent investigation revealed that these “Sofaglides” are readily available, online, for, at most, 50p each, and are clearly unfit for purpose. The first time the furniture is moved, they come off! Had we been shown, in the shop, what we were getting, we would have saved our money! We also paid £39.00 for a fabric care kit. Despite requests, we are still waiting for this. Sofology Customer Services arbitrarily closed our complaint as "resolved". It is anything but! I have written to customer services and to the Chief Executive, Ms Sally Hopson, without receiving the curtesy of a reply or even an acknowledgement. If you must deal with this company, record everything that their salesman tells you, and certainly do not be conned into paying their exorbitant price for”Sofaglides”.