More than anything else I am really sad for my two disabled parents. It was arranged that their old sofas be taken away as the new ones would be delivered the next day... no delivery, no phone call. As a busy teacher I'm on the phone for hours waiting... emails and messages answered mostly by bots. A loan sofa was agreed yesterday... simply did not turn up. I ordered a sofa from them that took 8 months to arrive and I had a loan sofa but put it down to supply chain and lockdown so wanted parents' sofas sooner so ordered from clearance. I spoke to two helpful people - one who was retiring in the day, who said there was a part missing and that's why there was no delivery and another who is about to go on oartenity leave. I'm saddened, angry and disappointed.