Firstly, let me start by saying the terrible user journey Sofology has laid out is not at fault of the pandemic, or stock issues due to the pandemic. My first order with this company was in 2018 for a 3 seater recliner which was faulty within a month, it was a paint to contact them and getting any clear sight of communication. Sofology sent an engineer out who said there was a bent bar underneath and he hammered into place... not offering a replacement of the part even though I asked. I let this slide, but have had the same fault but now it over the guarantee period. I then had a burn on the fabric which I bought extra cover insurance from Sofology. Again, a pain to get in touch with them, but worse, they fob you off telling you its a third party company that deals with repairs...and when in store they sell you this like its the best service ever. Fast Forward to the upholsterer that came... wait for it... he replaced the fabric and put back the recline buttons backward! so the front button retracted and the back button open the recliner... I checked whilst he was there, he said, "that's how they make it" I was laughing, I told him it wasn't that way before, and the other side is fine, you've put it on backward. I was told to contact Sofology for any problems and he left. As you can imaging this was a pain to contact Sofology, again they fobbed me of saying it a third party issue, after numerous calls, eventually an engineer came out, he told me it was just two wires that needing swapping and the previous engineer should've known. Absolute STRESS. I have reluctantly ordered a matching recliner in Feb with 4 months waiting for deliver and delays, and they turned up without the feet of the recliner and told me they had to take the sofa back. now its a waiting game again. Absolutely terrible company. The rebrand is going to be an absolute wast of money if they don't get their customer retention rate right!