We have ordered a sofa from their website last month. The sofa was supposed to be delivered in two weeks but then they called to change the date to 22nd of June to which we agreed. The guy calls on 21st and says we don’t have one seat of your sofa and asks me if they can just fix the three seats and install the fourth one later. I requested to get the entire sofa assembled on a single day and they said they will deliver on 25th. We have spent hours calling them.. 1 call: spent 30 minutes and guy (Kareem) says he will call back. No call! 2. Call: 30 mins and a lady picks up and says will call you back after speaking with Kareem . Obviously no call back 3. Call 3: 30 mins wait time and the person says we don’t deal with this 4. Call 4: 90 minutes wait. Yes you read it right!!!!!! 1 hour and 30 minutes of wait and the person says let me check and puts on hold and the call drops… absolutely ridiculous! I had also asked a simple question related to the sofa we ordered six times on emails and chats. Everytime you write on chat but no one available. You ask them a question and you receive a standard reply “bla bla bla” You then reply asking your question again to the email you have received. Again standard reply” bla bla bla bla” They don’t have people working there and my guess they just use bots or service agents who just have one repl” bla bla bla” How hard is it to read one line email ?? I guess they simply don’t care. I am thinking to cancel my order because this is pre sale and only god knows what will happen should something go wrong. I might be able to get a reply from the PM in this country but certainly not any staff at Sofology…. Mind you this is after we spend thousand of pounds on an overpriced sofa Update 1: We called them again on Saturday and after 4 hour and 30 minutes of wait we did get hold of someone who said will call back Monday, today. Waiting for that call....... 4 hour 30 minutes wait and you heave read that right!!!!!!!!!!!! …