Paid for sofa in full. Paid to have the old sofa removed. Was given a date for both - with the old one removedday before delivery. Then waited in all the next day for sofa, which didn’t arrive. Two whole days off work and now sitting on a bean bag. The phone line takes 2 hours to get through. I’ve paid in full and have no sofa. No responses to any emails. I suspect this company is knowingly taking payment, with great show rooms, staff and on- line buying and then: Just not supplying the items bought. I phoned my friend from my bean bag (!) to say how upset I was and she said “ o yeah everyone knows how bad sofology is” I’ve never known anything like this in any industry. It’s bizarrely bad. I feel such an idiot on my bean bag with no sofa and £1400 down. I know this is going to be so difficult to resolve. I feel so so so upset. I generally only write good reviews but feel moved to warn people : This company have only contempt for customers If you value your home, money and sanity: DONT GO ANYWHERE NEAR THEM