I was reluctant to purchase from Sofology given that I had heard very mixed reviews and it seems I had very good reason to be reluctant as they have most definitely 100% lived up to their reputation. We were supposed to have our clearance sofa delivered a week ago but, the evening before, received a miss call and text message stating the sofa hadn't reached their warehouse, they are working hard to get it there and a member of the delivery team would call to rebook delivery. As yet, I have been the one chasing them and we still have no sofa or prospect of a sofa delivery. Customer Service is completely non-existent as others have said. They do not reply to web chat or the 'contact us' form and the wait on the phone is ridiculously long but perhaps that's no wonder given the amount of annoyed customers they clearly have. I eventually managed to get through on the phone two days ago after waiting on hold for nearly and hour only to be told the location on the sofa needed to be changed, which apparently was amended on the call and I was told a member of the booking team would contact me and was rushed off the line and so that was that. I am still waiting for that call or a reply to my messages. We are left without a sofa (having sold our previous one to make way for the new one) and have had to purchase a blow up sofa to save sitting on the floor which we were doing for the first few days. We have no idea when this seemingly non-existent sofa will arrive. Avoid at all costs!!!