I have no idea how Sofology has all these great reviews. The store in Chester is great, staff are helpful, but once you've signed on the dotted line, your life (and money) are at the mercy of the After Sales Team - who quite honestly, couldn't care less if you cancel or not and after waiting for months for your new sofa, will quite happy cancel when it doesn't arrive. I ordered a sofa off them in April - it was due to arrive finally on July 7th - they took it to my old address and I haven't seen it since. They initially told me it was my fault, but having gone into the store with my delivery address in hand, I proved that was not the case. A gentleman in store has been trying to help me - but all he could say was that my sofa had been returned to the depot, hundreds of miles away and until it arrived there was nothing anyone could do, but he would keep trying. Well it must still not have arrived - almost a week later. Now they don't even reply to my emails, I can not get through on the phone, (waiting is over an hour minimum and they cut you off frequently) and the 'web chat help' (that responds in minutes apparently - Not) is more than useless! After telling me there was nothing they could do until it arrives at the depot and refusing to allow me to speak to a Manager, they no longer respond at all. I have not been rude or abusive at all. So now they have left me £3000 out of pocket and siting on deck chairs!! Even the CEO doesn't respond, disgraceful! Never ever have I had the misfortune to deal with a company like this - its shocking. No wonder there are Facebook complaint groups for this company. Check them out before you buy. Because the minute your delivery goes wrong - which happens a lot - your left high and dry and totally at their mercy. Almost a week later - and no resolution. No sofa - no date - no contact and no response....... Beware!!