AVOID AT ALL COSTS- the customer service is diabolical See the Facebook complaint groups for this company. The "my sofology" app and the online web chat doesn't work and the wait time when calling is horrendous - over 65 minutes on 4 occasions. Still waiting for a response to my emails. Still have not had a my receipt, let alone the VAT invoice which is a legal requirement for business to business. Very shocking customer service. Seems the other reviews are correct that the minute your delivery/order goes wrong - which seems to happen a lot - your left high and dry and totally at their mercy. You have been warned. I will be contacting the VAT office to ask them to audit the company as they are clearly breaking the rules.