After a good ordering experience I was happy & impressed with company & products. Sadly it all went wrong after the Delivery Date was set. I was called on 30 June & told my order wouldnt be coming ( despite my receiving an email the day before to say it was ) - the sofabed had been mislaid but now found in Bristol. No one updated me so on 1 July I was on leave & spent 3 hours holding; Laura tried Bristol & failed. Laura said she would call me to update; said they are doing weekend deliveries now then failed to call me. I returned to work & customer services closes unhelpfully at 5pm on the phone; so I'm down to umpteen web chat messages and emails that go unanswered. Tried using 'My Sofology' - firstly the password system is highly irritating as it doesnt remember you & I've had to reset it every time I go in. All my chat messages are there but only a 'bot' responds. My order is nearly 2 weeks overdue. I cant change the delivery date as it's set. I'M SO VERY DISAPPOINTING AFTER SUCH A GOOD BUYING EXPERIENCE. My guests had to sit on garden furniture & stay at a local Premier Inn. BUT its the feeling of being helpless, sidelined and neglected that sticks in my throat! I emailed the MD last week and guess what? No response. I guess they overextended themselves. I could accept being told to wait 2 weeks at least I would feel Im in the 'queue' as it is I dont even know if the goods I've paid for are reserved and I will eventually receive them. Apparently Im due a £50 credit for missed delivery ... does that accrue for every week they are late?