Honestly if I had seen the BBC Watchdog section on Sofology before purchasing our sofa I would have avoided at all costs. Exactly like the rest of the legitimate 1 star reviews on here (I am sooo convinced the 5 star reviews on here are friends/family/paid) - we got the text to book a slot, booked the slot, drivers called us on route and when they arrived the sofa wasn't loaded.. If I wasn't already mentally prepared for it I think I would have been gutted. So they call their depo, we go through to webchat with the 'typical response in a few minutes' and just received a response over 72 hours later from Katie not having even read the query... Couldn't make it up. Luckily we're in contact with the branch we ordered from and they gave us some kind of insight that we should expect another text to rebook delivery this week and we need to hold out. So we shall see, we could still go up a couple of stars that it was an accident and it's solved or we might be going through the banks to get our money back for a sofa we haven't received.