Ordering and delivery of sofa was all fine, but there was a defect in the leather on the seats when it arrived. Reported it and someone came out two weeks later (31st March 2021), had an email to say replacement has been ordered. Still to this day (22nd July) I am waiting and after numerous emails (to which I have had no reply) phone calls (1hr + wait) and visiting the store (to be told they have to go through same channels) still nothing. Maybe they should spend more time paying for more staff to take queries than the money they spend on paying A list American celebrities to advertise them!!