When I bought my Lawrence sofa (over £3000) in june 2020, the customer service from the York store was great. Unfortunately, the after sales is not the same. After less than 6 months I noticed that one of the seats was seriously dipping. I phoned CS and after trying to tell me it was natural usage, eventually agreed an engineer would come out and inspect. On the day of inspection the engineer told me it was a common problem but his hands were tied. The seat needed another piece of foam adding. Apparently Sofology used to do it as a gesture of goodwill but no longer do. He left saying he would let CS know that I was still not happy. I waited a week, heard nothing. Spoke to Amy @ York (who has been great) and she raised another ticket. Weeks have passed and still heard nothing more from CS. Be warned, paying more for what you think is going to be quality is not the best option, I even purchased the additional care insurance. Complete scam!!!