Sofology should be ashamed of themselves. They initially contacted me nearly a month ago to arrange delivery of my sofa and chair, since then they have failed to turn up 3 times. I have spent hours waiting on their customer service line only to be palmed off with promises of emails that are not sent and call backs that never happen, they also completely ignore their online messaging service. Each time I do wait the 45min wait to speak to someone I find out that nothing has actually been done to find my sofa and get it delivered to me. My email to the complaints team has also gone unanswered and I am none the wiser as to where my sofa is, and apparently nobody can actually tell me. Easily the most disgraceful customer service I have ever experienced. I am still without furniture 3 weeks on from my initial delivery date with no solution or temporary furniture offered, and have also been told that they cannot offer any compensation at this time despite me spending over 24hrs of my own time trying to resolve their incompentancies. Not to mention the fact that on every instance I have been advised a call back or email they have not bothered which has resulted in my spending hours on hold trying to contact someone- with still no answers