Sofology Review I am struggling to put our experience with Sofology into words but really struggling as I have never come across a service this bad!! It all started really well in December 2020 when we ordered two sofas sets at Brent Cross store. But it all started to unrevel when it was time for delivery. Delivery got delayed for first sofa by 7 weeks but we were still patient as Brexit/Pandemic were quoted as reasons. We were then told that sofa is in warehouse but we could not book delivery due technical issues. Apparently they mixed up two finance applications. This went on for 5 weeks despite me giving them all details. THERE SEEMS TO BE NO COORDINATION BETWEEN CUSTOMER SERVICES, SALES & FINANCE. REPS ARE REALLY NICE AND COURTEOUS BUT COMPLETELY CLUELESS AND INCAPABLE OF RESOLVING THE ISSUES. THERE ARE NO SENIOR STAFF/MANAGERS TO OWN UP A PROBLEM AND RESOLVE IT. CONTACT NO IS PROGRAMMED TO NO 46 IN QUEUE AND ONE HAS TO WAIT OVER AN HOUR TO GET THROUGH TO SOMEONE. WE HAD TO CANCEL TABLE AND LAMP AS 6 MONTHS LATER AND 6 WEEKS AFTER ARRIVING IN UK, THEY GOT LOST IN WAREHOUSE. WE ARE STILL WAITING FOR SECOND SOFA SET AND FOR PAST TWO WEEKS ONE PIECE IS IN WAREHOUSE AND THE OTHER LOST. CONSIDERING OUR EXPERIENCE So FAR, I'M NOT HOPEFUL AT ALL IF WE WILL GET IT SOON. I DON'T KNOW HOW IS THIS SERVICE BEING RUN AND WITH SO MANY PEOPLE EXPERIENCING A COMPLETE NIGHTMARE, IT IS BEYOND BELIEF THAT THOSE RESPONSIBLE ARE NOT INTERVENING AND FIXING THE PROBLEMS.