Oh dear appalling customer service. The saga has been going on for over a year. The first two and three seater settees turned out to be faulty. So we paid an extra £1400 for an upgrade. They clearly stated, and in writing, that they would collect the faulty goods at the same time as delivery of the new upgrades. So when months later the delivery driver rang to say he was on his way we just asked about picking up the old one, he stated he had no knowledge of this and his van was too small😳. So it appears we are back to square one. Currently caller 46, again, to their customer support?!