Avoid Sofology!!!! They have no customer services, no after sales, worse experience I ever had as a consumer. They treat you like fool, I felt so neglected and disrespected. At the end had to ask for refund ( I am still waiting after 3 days) because I just can't deal with them anymore. This is the experience I had: I purchased a sofa and after 6 weeks waiting they finally confirmed the delivery for a Sunday. I removed my previous sofa and was waiting for the whole day, NO one turned up! I called them after 1 hour 43 minutes waiting, the line went down. On Monday I called again I waited 3 HOuRS 18 minutes on a call, the lady was sorry (as they always are) said would speak the the manger and get back to me as she has no idea where the sofa was and when it would be delivered ( she never did) I explained that I went through a cesarean and had other birth complications and not having a sofa was very inconvenient for me, in between the time I emaild them, Sofology replied as an automatic email only! The same answer to all of my emails, I also tried to speak to customer services on My Sofology account online/ live chat In 12 hours they reply the same automated response as the email the same answer there is nobody live there. So, I went to my local store where I purchased the sofa, spoke to Ish, they offered loan furniture which I accepted but customer services had to confirm first NO ONE TURNS UP, No one calls nothing! A week later I went to my local store again in Brent Cross, Ish did not have a response to any of my complaints, my emails, phone calls were all useless because there is nobody to hear, read and come with a solution for your problem, they just sell the product, Sofology does not care about their customers. Following week called back I requested a refund which as been 3 days and I am still waiting. So my experience is, they don't know where the sofa is, they have no idea when it would be delivered, they don't return your calls or emails. If you go to the local store they will not do anything. You just have to wait for God knows how long for them to confirm a delivery. Plus there is no option to rate them directly! Sofology should be ashamed! Avoid!!! Avoid!!!avoid!!!