Absolutely the worst customer service we have ever received. Ordered a sofa and armchair in April, which was due to be delivered start of July. Only the sofa arrived, no armchair as there had been a mix up. We were told to call customer services to re-arrange delivery. It took dozens of attempts and over 4 HOURS on hold to actually get through to anyone. Delivery was rearranged for the 19th but no one showed up. We are still trying to get through to someone to rearrange delivery for a second time. We have made a formal complaint that was not even acknowledged. Online chats are not answered and it is near impossible to get through to anyone on the phone. Additionally, the sofa that was delivered has a dip in the middle so it seems there is a fault. We will definitely be going to the ombudsman about this company. Absolutely disgraceful.