BEWARE OF SOFOLOGY! We purchased three sofas from them back in December 2020 just shy off £10 000. The service we received pre sale in store was fabulous! We heard everything that we wanted to hear from the sales team and BINGO we parted with our hard earned money! THATS IT! This was the beginning of the worst retail experience we have ever encountered. To date we are suffering at SOFOLOGY’s hands. The minute they take your money you literally become invisible in their eyes. They don’t respond to emails! They don’t respond to your concerns on the phone. I have lost count of the amount of times I called and emailed them. Basically 4 months after we placed the order upon delivery of the sofas we discovered that Sofa 1 was a completely different sofa to what we was ordered . Sofa 2 had a fault! It didn’t work when plugged into the socket so we couldn’t adjust the seating. Sofa 3 was fine until it SANK after 6 weeks usage. We are in AUGUST 2021 and to date we have an incorrect sofa, a faulty sofa and a sunk sofa. The anxiety and stress this has caused me has lead me to take sleeping pills. We got nowhere with them so found the CEO s details and emailed her. Got nothing back ! NOTHING. April 21 we threatened them with Court Action! Someone got back to us and said the correct sofa needs to be reordered and will take 8 weeks. They also said a new adapter will be sent to us for the faulty sofa which will solve the issue. In regards to the Sunken sofa we were told on the phone not to sit on it continuously and asked about our weight! They told us someone will come to our address to have a look! Nobody came! No adapter arrived and to our absolute horror 8 weeks later upon delivery of what we thought would be the correct sofa we paid for we received a replica of the incorrect sofa we initially received! Currently SOFOLOGY HAVE BEEN ISSUED WITH A COUNTY COURT JUDGEMENT FOR DAMAGES. We are waiting for the outcome. They have drained us emotionally and we have suffered financially too! They are NASTY in every way and to avoid the same fate as us AVOID THIS THIRD CLASS COMPANY.