Our sofa was sat in their warehouse for 3 weeks and after 16hrs worth of phone calls we finally managed to get this delivered (wish we hadn't bothered) the reason for the delay was that no one had scanned in the sofa for delivery but they confirmed it has been there for weeks. We had raised a complaint and asked for a manager to get back to us however no one has ever got back to us on this or had the courtesy of responding to emails or phone calls. When the sofa did finally arrive one of the nuts for the foot was missing and the other loose, the drivers also had to cut the fabric at the bottom to attach the feet to the sofa. The sofa glides that we're ordered were also not delivered. It's like getting a shoddy second hand sofa and having to have it repaired straight away! After another call today it turns out that again no one had bothered to action the email or resolve the issue. Overall the service from sofology has been awful. Not one person has taken ownership of this issue or attempted to resolve this. Would avoid this company at all costs once they have your money and finally deliver a damaged faulty sofa they ignore you!